About support


Support

The Open Source model facilitates the existence of a support service that adapt to your needs

Chat
Email
Phone
GitHub
Adhoc

QVD can provide dedicated Professional Services through the Qindel Group. Since the majority of the core development team, systems and software architects and QVD engineers are employed directly by the Qindel Group, you can be certain that any assistance you require to go-live with a QVD deployment will involve the best minds in the business.

Our team can provide your organisation with dedicated resources to assist in:

Requirements analysis
Architecture and design
Installation and configuration
OS image customisation
Custom authentication
Software integration
Development
Training

Types of support:

COMMNITY SUPPORT

GOLD SUPPORT

PLATINUM SUPPORT

CUSTOMISED SUPPORT

Our Community Support is aimed at the QVD Community members who make software contributions by sending bugs and improvements requests

Support conditions:

It must be taken into consideration that replies and help received by the Community are not addressed immediately, as the same members are also dedicating time and effort to continuous on-going development of the product.

Our Gold Support is aimed at all users with an Enterprise or Education subscription agreement

  • Available to Single Subscription and 50, 100 and 250 users’ plans
  • E-mail support
  • Incident tickets managed by our Customer Support Portal
  • Support during work hours (5x8)

Our Platinum Support is aimed at all users with an Enterprise or Education subscription agreement

  • Available to Single Subscription and 500 and 1000 users’ plans
  • Support by e-mail, Skype, and telephone
  • Request managed by our Customer Support Portal for incidences
  • Support during work hours (8x5)
  • * It is possible to extend the support service hours to 24x7. See service conditions

Our Customised Support is a professional service aimed at all those organisations that require a specific support with dedicated attention:

We can offer you:

  • Consulting + engineering
  • Deployment with agile development
  • Maintenance