Support
The Open Source model facilitates the existence of a support service that adapts to your needs
Chat
Phone
GitHub
Adhoc
QVD can provide dedicated Professional Services through the Qindel Group. Since the majority of the core development team, systems and software architects and QVD engineers are employed directly by the Qindel Group, you can be certain that any assistance you require to go-live with a QVD deployment will involve the best minds in the business.
Our team can provide your organisation with dedicated resources to assist in:
Requirements analysis
Architecture and design
Installation and configuration
OS image customisation
Custom authentication
Software integration
Development
Training
Support Types:
COMMUNITY SUPPORT
ON-DEMAND SUPPORT
SUBSCRIPTION-BASED SUPPORT
Community Support is aimed at the QVD Developer Edition users.
Description:
Community Support is a free support that is managed by members of the GitHub Community: independent developers that on a voluntary basis give support to the community´s users.
Please be aware that the response time may vary depending on their availability, time and effort that they can dedicate to the project.
*If you require specific support and dedicated attention, you can access our On-Demand Support service
On-demand support service is aimed at users of the QVD Self Support Edition and QVD Developer Edition.
This Support is managed by the QVD Developers team and companies that belong to the QVD partners network.
The type of support and response time may vary depending on the specific needs of every client, for example:
- Support hours packs, by e-mail, Skype, telephone, etc.
- Support during work hours (8am-5pm) or 24x7, etc.).
- Flexible response and fix time based on SLAs: same day, next working day, etc.
Subscription-based support is aimed at the QVD Enterprise Edition users, organisations that require specific support and unwavering attention.
It´s a tailor-made professional support that is managed by the QVD developers team and companies that belong to the QVD partners network.
The type of support and response time is defined when purchasing the product, for example:
- Consulting + engineering
- Deployment with agile development
- Maintenance
- Installation support
- Support hours packs, by e-mail, Skype, telephone, etc.
- Support during work hours (8am-5pm) or 24x7, etc.
- SLA of tickets response time (same day, next business day, etc.).